Effective Date: 05-01-2025

Blue Ribbon Home Improvement Concierge (“we,” “us,” or “our”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including how we handle SMS communications, in compliance with industry standards and applicable regulations.

1. Information We Collect

We may collect the following information when you visit our website, contact us, or use our concierge services:

• Name

• Email address

• Phone number

• Appointment details

• Project preferences and home improvement needs (only as required for service delivery)

2. How We Use Your Information

Your information helps us deliver a seamless concierge experience. Specifically, we use it to:

• Schedule and manage appointments

• Communicate with you regarding your home improvement projects

• Provide updates or service reminders via SMS or email

• Respond to inquiries and service requests

• Maintain accurate records, billing, and client history

3. SMS Text Messaging

By opting into our SMS service, you agree to receive text messages related to your projects and concierge services. Message frequency may vary.

• To cancel: Text “STOP” to any message. You will receive a confirmation of your unsubscribe status, and no further messages will be sent.

• To rejoin: Sign up again through our website or service process.

• For help: Text “HELP” or contact us directly at +1 830-271-5050

Message and data rates may apply. Contact your wireless provider for details. Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not share, sell, or rent your personal or mobile information to third parties or affiliates for marketing or promotional purposes.

Information may only be shared when necessary to deliver our services, such as with:

• Providers that help us send SMS or email notifications

• Service partners essential to fulfilling your home improvement requests

Important: All categories exclude text messaging originator opt-in data and consent. This data is never shared with third parties, except for aggregators and service providers who enable text message delivery.

5. Data Security

We take reasonable measures to secure your information. All data is stored safely, and access is limited to authorized personnel only.

6. Client Privacy Commitment

Blue Ribbon Home Improvement Concierge is committed to discretion and professionalism. All project-related information is used solely to deliver high-quality services and is handled in accordance with applicable consumer protection laws.

7. Your Rights and Choices

As a client, you have the right to:

• Access the personal data we have collected about you

• Request corrections to inaccuracies in your information

• Request deletion of your data, subject to legal and service-related obligations

8. Updates to This Policy

We may revise this Privacy Policy periodically. Any updates will be posted on this page with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 [email protected]
📞 +1 830-271-5050
🌐 www.blueribbonconcierge.com

About Blue Ribbon Home Improvement Concierge

Blue Ribbon Home Improvement Concierge provides a personalized, white-glove approach to managing your home improvement needs. From coordinating remodels to sourcing trusted professionals, our concierge service is designed to save you time and ensure exceptional results.

Our Services Include:

• Remodeling Coordination

• Project Oversight

• Siding Repairs & Installations

• Bathroom Remodels

• Trim, Windows & Doors

• Custom Small Project Management

Contact us today to discover the difference a dedicated home improvement concierge can make.

📞 +1 830-271-5050
📧 [email protected]

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